Terms and Conditions of Booking
Statement on Restricted Services:
Ellel Ministries International exists to teach the principles and practice of Christianity so that Christians may be drawn into a deeper relationship with God through Jesus Christ. For an understanding of the Christian beliefs and ethos of Ellel Ministries International see “What we believe”. We are open to all who are seeking Jesus Christ and who wish to benefit from this ministry and who seek to use our services for this purpose. We reserve the right to not allow our services to be used in a way that is contrary to our Christian beliefs and ethos (and therefore potentially harmful to those our ministry seeks to help).
House Rules:
To avoid conflict with our ministry purposes and our Christian beliefs and for the safe-guarding, comfort and spiritual welfare of our other guests and the team, the following are not permitted at Ellel Ministries centres:
- Alcohol, recreational drugs or any form of substance abuse. Smoking (including e-cigarettes) is only permitted outside, in designated places.
- Verbal abuse or aggressive behaviour.
- Sexual intimacy between two people of the same sex.
- Sexual intimacy outside marriage/civil partnership.
- Sharing of a bedroom where the occupants are (or intend to be) in a sexually intimate relationship with each other and they are not a married couple/not in a civil partnership.
- Sharing of a bedroom where the occupants are (or intend to be) in a sexually intimate relationship with each other and they are of the same sex.
- Inappropriate or excessive public displays of sexual intimacy or affection.
- Pornographic material, including online access.
- Religious practices (including occult) that are not consistent with our Christian beliefs and ethos.
If you are unsure whether something may fall outside activity permitted at our centres, please seek guidance beforehand from the relevant centre.
For further information on the Christian beliefs and ethos of Ellel Ministries International, including our understanding of marriage, see “What We Believe” and our statement of faith.
Bookings, payments and cancellations
Booking and deposits
- For most courses, you can pay the full course fee when you book, or secure your place with a deposit. Deposit amounts vary by course and are shown on each course’s webpage.
- Deposits can be paid by phone or online. They cannot be paid by bank transfer.
- One-day events and optional pre-booked lunches must be paid for in full when you book.
- In these terms, “course fee” means the total price of your booking (course, accommodation and meals) after any discount.
Confirmation
- All bookings are subject to availability of the requested accommodation.
- Your booking is confirmed only when you have received a booking confirmation from the centre. For online bookings, you will also receive an automated reply email.
- If you have paid only a deposit, please tell us your accommodation preference so we can confirm your booking, if not your preferred accommodation may not be available and deposits remain non-refundable.
Paying the balance
- The balance is due no later than 14 days before the course starts. The exact date is shown on your booking confirmation.
- You can pay the balance by phone or by bank transfer. Balance payments cannot currently be made online.
- For bank transfers, please use your booking reference followed by your surname as the payment reference, for example 27EA601EG SMITH.
- If the balance is not received 3 days following your final email reminder, we may release your place, and this will be treated as a cancellation by you.
If you cancel
Please email the centre where you booked:
Your cancellation takes effect on the date we receive it. The following applies:
- Deposits are not refundable if you cancel.
- More than 14 days before the course starts: we refund everything you have paid, less the deposit.
- From 14 days up to 48 hours before: we refund 50% of the course fee after the deposit has been deducted. For example, for a £300 course fee with a £20 deposit, the refund is £140.
- Less than 48 hours before, or if you do not attend: no refund.
- One-day events and optional pre-booked lunches: no refunds are given.
- We will never refund more than you have paid.
- Bookings cannot be transferred to another course or another person.
If we cancel or change a course
- If we cancel a course, we will refund all payments in full, including the deposit.
- If we need to make a significant change to your booking, such as the course dates, the venue, or the type of accommodation you booked, we will tell you as soon as possible. You may then accept the change, accept any alternative we offer (with a refund of any price difference), or cancel and receive a full refund.
- We are not responsible for travel or other costs you have arranged.
Refunds
- Refunds are made within 14 days, to the original payment method where possible. Where that is not possible, we will pay the refund to a bank account in the same name as the person who made the payment.
Longer courses and Explore
Separate conditions apply to Explore, the Flagship Programme and Impact.
Please contact the relevant centre for details of deposits and cancellation terms for these longer programmes.
Use of Electronic Equipment
Please note that guests using any of their own portable electronic devices, including items such as lap top computers, chargers and hair dryers, do so entirely at their own risk. Ellel Ministries will not in any way be held responsible for any loss of, or damage to, or injury or damage resulting from, the use of such items.
