Privacy Policy

The purpose of this policy is to explain how information gained via this website may be used.



We value our supporters and we work hard to ensure you are in complete control over how much or little you are involved in our activities.

Ellel Ministries collects various data when you use our website, sign up to our newsletters, make a donation, volunteer, attend to an event, make a purchase or are involved in any other way with our organisation. This page is here to help you understand how we use the data we collect about you when you sign up to an event, email or postal newsletters, or when you choose to give us money.


Last updated: 4th November 2021


Who we are:

Ellel Ministries is the operating name of The Christian Trust, which is a registered charity in the United Kingdom, under charity number 1041237 and company number 02883771 and registered in Scotland under charity number SCO 38860. The registered office is at Ellel Grange, Bay Horse, Lancaster, LA2 0HN, United Kingdom. Ellel Ministries is a member of the Evangelical Alliance and is registered with the Fundraising Regulator.

Together “Ellel Ministries”, “we“, “us” or “our” are committed to protecting and respecting your privacy and will only process personal data you provide to us in accordance with applicable privacy laws. The rules on processing of personal data are set out in the General Data Protection Regulation (“GDPR”).

For all data matters contact our Data Protection Officer at



By using our Site users agree that they consent to the conditions set out in this Privacy Policy. When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful. You can withdraw your consent by contacting the Data Protection Officer.


Information collection:

If you have given us information about yourself, say when you’ve booked on an event, made a donation, purchased a product, subscribed to a mailing list, created a My Ellel account or put your name on a mailing list at an event or centre, we take that information and enter it into a database which helps us to understand who our supporters and customers are.

We will have let you know when you supplied your information whether you will be signed up to receive any information (for example, when creating a My Ellel account you are giving permission to receive email updates from that Ellel region).

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data collected automatically

When you visit and use our Site, we may automatically collect and store the following information:

  • IP address;
  • Location;
  • Hardware and software details;
  • Clicked links; and
  • Content viewed.

Data collected in a non-automatic way

We may also collect the following data when you perform certain functions on our Site:

  • First and last name;
  • Age;
  • Date of birth;
  • Sex;
  • Email address;
  • Phone number(s);
  • Address (billing and delivery);
  • Payment information;
  • Dietary, accessibility and mobility information;
  • Records of your correspondence with us;
  • Donation and Gift Aid details (if you donate to us);
  • Information you enter into our websites and digital products and details of how you use those websites and digital products; and
  • Personal data about you that will enable us to be more precise in what we send you or how we approach you.

This data may be collected using the following methods:

  • Creating an account;
  • Making a donation;
  • Booking on a course;
  • Making a purchase of goods; and
  • Subscribing to a mailing list.


Use of your information:

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:

  • Statistical analysis of use of our website; and
  • Improve the website experience for you and/or other users.


The data we collect when the user performs certain functions may be used for the following purposes:

  • Product and service delivery including payment processing and fraud checks;
  • Administering donations and associated Gift Aid claims;
  • Sending you mail and newsletters to inform you about our activities, which your support or interest are helping to provide, and informing you about opportunities for partnership through prayer, giving or serving;
  • Informing you about events and ways that you can be involved in our activities;
  • Personalising our services and communications to you;
  • Keeping a record of your relationship with us;
  • By donating or registering your interest, you agree to the collection and use of information necessary to process your donation or provide you with the information you have requested. At the point of supplying your information, we tell you how your information will be used. Providing your details means that you are agreeing to this use. It will not be used in other ways than is detailed;
  • Furthering our charitable mission (which includes fundraising and securing the support of volunteers); and
  • Enabling us to achieve our strategic and operational goals.

You may choose to unsubscribe from mail or email communications at any time without affecting your donations. If you have made a donation and/or have Gift Aid, we are legally required to store your data and may contact you regarding your donation, but we won’t use this data for anything else. If you do not want us to email you, do not provide your email address.


Who we share personal data with:

We won’t share your data with other organisations so they can send you marketing materials. We do use a few third-party services (outlined below) that we may share your data with, but only so that we can fulfil the purposes the data was provided for. These organisations may not use your data for anything else.

We use an external mailing house based in the UK, and we send your address data to them to address postal mailings to you. We also use external online mass email services (such as Mailchimp) to send you our updates. These may be outside the UK.

Other Disclosures

We will not share your data with other third parties, except in the following cases:

  • If the law requires it;
  • If it is required for any legal proceeding; and
  • To prove or protect our legal rights.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.


How long we store your data:

We will keep your personal information only for as long as we consider it necessary to perform the activities listed above.

We have a data retention policy to implement this. We take account of legal obligations and accounting and tax considerations as well as considering what would be reasonable for the activity concerned.

For example, we will retain details of donations for seven years to meet tax and accounting requirements, but we will only hold information provided as part of a newsletter subscription for the length of the subscription.

Legacy income is an important source of income for our beneficiaries. We may keep data you provide indefinitely to carry out the administration of legacies and to communicate with the families of those leaving us legacies.


How we protect your data:

In order to protect your security, we use browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our team members. Our team members are bound by confidentiality agreements.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.



We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our Data Protection Officer.


Cookies policy:

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use cookies to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.


Log data / Analytics:

Like many site operators, we may collect information that your browser sends whenever you visit our site (“Log Data”).

This Log Data may include information such as your computer’s IP address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this data for the purposes of understanding usage patterns and improving our site design. We do not use this data to try to identify specific people, and we do not collect data that would allow us to do this.


Access to your information:

You have the right to request details of the information we hold about you. To receive a copy of the personal information we hold please write to Data Protection Officer, Ellel Grange, Bay Horse, Lancaster, LA2 0HN, UK. We will respond within 1 month of receiving your letter.

For more information about your rights under the Data Protection Act you can visit the website of the Information Commissioner’s Office.


Updating your preferences:

If you need to update your personal information or change any of your communication preferences, please contact us at Alternatively, if you have a My Ellel account you can update your preferences in the My Account section.


Updating your information:

We do appreciate it if you keep your details up to date. You can do so in the same way as updating your preferences (above).

We may use Post Office address search, postcode lists or other available sources to confirm data that you provide us with, where, for example, we are unsure of what you have completed on a form.

We will not use these sources to create data that you have chosen not to provide, for example, if you have left a telephone number blank; nor will we automatically update changes of address, we will normally only update your address when you tell us it’s changed. However, if you are a regular giver, continuing to give regularly, and mailed items are returned to us, we may use external sources to update your address details so that we may update you on how your money has been spent through our news updates.


Telling us to stop processing:

You have the right to ask us to erase your personal data, to ask us to restrict our processing or to object to our processing of your personal data. You can do so at any time by writing to us at:

Data Protection Officer
Ellel Grange
Bay Horse
United Kingdom


Changes to this Privacy Policy:

This Privacy Policy is effective as of the ‘last updated’ date above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any substantial changes to this Privacy Policy, we will notify you by placing a prominent notice on our website.


Contact us:

If you have any questions about this Privacy Policy or the data that we keep about you and how we use it, please contact us at or by writing to us at Data Protection Officer, Ellel Grange, Bay Horse, Lancaster, LA2 0HN, UK.


Connect with us

For general UK enquiries
contact Ellel Grange on
01524 751651 or
Or contact your nearest centre

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In completing this form you’re giving us permission to email you. You can change your mind at any time by selecting the unsubscribe link in any of our emails or via your My Ellel account. To find out more, please see our Privacy Policy