‘Do not let your hearts be troubled’

COVID-19 POLICY

This policy was last updated on 23rd September 2021.

Summary:

With the easing of national restrictions across the UK in the summer of 2021, we wanted to update you about the changes we are making at our UK centres. Please note that current restrictions will slightly differ at Ellel Scotland.

Health and Safety procedures that will stay in place:

• We will continue to use screens at the centres where they have been previously installed.
• Hand sanitiser will be remain available throughout the centres.
• Our additional cleaning regime will continue throughout all areas of the centres.
• We will keep the centres well-ventilated.
• If you feel unwell and are showing symptoms of Coronavirus we kindly ask that you do not visit us.

Face Masks
The wearing of face masks will be optional for all guests and team. In Scotland, masks are still required in public areas and while singing.

Meetings and Worship
We will be returning to normal seating arrangements in our conference rooms and singing will be allowed by all present during times of worship.

Accommodation
We will be returning to shared bedroom accommodation at the centres.

Track and trace
As all of our guests are required to pre-book and register on arrival at the centre, we will have an accurate record of who is present. We also have the NHS QR code to register your visit for those using the NHS app in England.

Full Policy:

Protecting our guests and helping everyone feel at ease

In the current world situation with Covid-19 it is our responsibility and heart to keep all our guests and team safe.

We agreed as a UK Leadership that we would follow the Government guidelines for each country and bring changes to procedures in-line with their advice and guidance. Below you will find the procedures we have in place in accordance with the new guidelines issued this summer.

The safety and wellbeing of our guests and team members is always at the forefront of our minds. We are confident in the operating procedures we have in place, but we are more confident in the faithful God that we all serve. Nothing can replace the importance of prayer and trust. He is the One we look to be our guide and our shield throughout these days!

Be assured – all our teams are working hard to keep you safe, but we are also praying hard! We love nothing more than hearing how welcome and “at home” our guests feel, and we cannot wait to welcome you back. Our prayer is that you feel just as ease and able to relax and enjoy the Lord’s presence as ever.

With many blessings

Andy Taylor
UK & Ireland Director

Public Areas

From the minute you step through our doors you can be confident that we have prayerfully and practically prepared the building for you.

• Hand Sanitiser
  Hand sanitiser is available in many locations around the property for both guests and team members.
• Cleaning
  Public and team member areas will be regularly cleaned and sanitised.
• Contact Areas
  We’re encouraging contactless payments.
• Toilets
  Where possible we have designated toilets for all our guests and team members.

Reception

• Registration
  Our receptionists will be behind screened shields (at relevant Centres) and all paperwork they pass to you will be limited to avoid unnecessary contact.
• Chip and Pin
  We are asking guests to please pay by contactless or chip and pin wherever possible.

Guest Bedrooms

• PPE
  Our team will be wearing Personal Protective Equipment in line with guidance to prepare and clean all bedrooms.
• Linen & towels
  All linen and towels at our Centres will be washed at a higher temperature.
• Minimal Printed Materials
  Where possible we will have limited printed materials given to our guests and in their bedrooms. Where we do have these they will be sanitised between each guest stay.

Prayer Ministry & Worship

• Worship
  Worship times will involve corporate singing.
• Times of ministry
  There will be a mix of prayer ministry led from the front and Prayer Ministry Team available to pray with you as required and allocated.
• Prayer
  Our teams are praying for you during your stay. Our Centres run on prayer!

Mask Wearing and Social Distancing

In line with Government guidelines it is optional whether team and guests want to wear a face covering. We are also not enforcing social distancing at our Centres. In Scotland, masks are still required in public areas and while singing.

Our Team Members

Our team members are brilliant, and their safety and wellbeing is of utmost importance to us. To ensure this we have adopted the following safety measures. Again, we will adapt these in line with guidance, but we want our team to feel confident and comfortable being at work and for those who live on-site.

• Hand sanitiser
  Hand sanitiser is available around all team areas and encouraged regularly.
• Team Member Communications
  We communicate regularly with our team. Each team member is also in regular contact with their manager.
• Team Toilets
  Team are allocated to a toilet for their use during the working day.
• PPE
  Team members will be wearing Personal Protective Equipment in line with guidance in certain areas and roles within the Centre.
• Lateral Flow Testing
  The team are encouraged to do personal lateral flow tests twice a week. If they feel unwell they follow the self-isolating procedure we have in place and are encouraged to test as soon as possible.

We Need Your Help Too

It goes without saying that, as much as we can’t wait to see you, to keep everyone safe we need your help…

• Symptoms
  If you or anyone in your household has any symptoms of COVID-19 we ask you not to visit any of our Centres. If you do develop any symptoms whilst at any of our Centres, we ask you to isolate yourself, call 111 and report by phone to our Warden at the Centre (numbers will be in each room)
• Hand Washing
  Please wash your hands regularly for at least 20 seconds. Hand sanitiser is also available throughout our Centre.
• Contactless Payments
  Please use contactless or chip and pin at our Bookshop and please pre-pay for your attendance on our events before you arrive, where possible.